FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to Homora Living & Electronics. Below are answers to common questions about our products, orders, payments, and deliveries.

1. What products do you sell?

We specialise in home electronics, kitchen appliances, household appliances, cameras, and related accessories.

2. Where is Homora Living & Electronics located?

Our physical store is located at:

981 Masakaneng Street, Modimolle, Limpopo, 0510, South Africa.

3. Can I shop online and in-store?

Yes. Customers can purchase products through our online store or visit our physical store.

4. Where do your products come from?

We source products from suppliers, including Elite Appliance Group, and purchase and hold stock for retail distribution.

5. How long does order processing take?

Orders are generally processed within 1–2 business days after payment has been received and verified.

6. How long does delivery take?

Delivery generally takes approximately 2–4 business days after dispatch. Delivery times may vary depending on your location and courier operations.

7. Do you deliver nationwide?

Yes. We offer delivery across South Africa, subject to courier availability and product-specific delivery requirements.

8. Which courier companies do you use?

We work with established courier partners, including Aramex and The Courier Guy. The courier selected may depend on your location, parcel size, and product type.

9. Will I receive tracking details?

Where tracking is available, we provide tracking details after your order has been dispatched.

10. How can I contact you about my order?

You can contact us using the details below:

Email: admin.homoraliving@gmail.com

Phone: 081 383 8812

11. What if my product arrives damaged or incorrect?

Please contact us as soon as possible and provide details of the issue. Photographs of the product and packaging may help us investigate. We will assist in accordance with our Returns, Refunds & Exchanges Policy and applicable South African consumer-protection laws.

12. What is your returns policy?

Returns, refunds, and exchanges are handled according to our published Returns, Refunds & Exchanges Policy and applicable South African law. Please review the policy on our website for further information.

13. How can I find out whether a product is available?

Please check the product listing on our website or contact our customer support team to enquire about availability.

14. How can I get help before placing an order?

If you have questions about a product, delivery, or your purchase, contact our team by email or phone. We will assist you as best we can.

Homora Living & Electronics

Quality home electronics, appliances, and cameras — with convenient online and in-store shopping.